We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From ordering the tent took 7 days to arrive on my doorstop in Northumberland , very impressed. Initial impression after looking over the tent is that it's build quality (stitching etc) is far better than the Luna Solo which I had to return - see pics below. 3f even include a shaped syringe as a reminder to seam seal the tent. The tent bag is also better than I have seen in videos on line - it's now a roll top closure allowing you to compress the tent to tiny size. Just need the weather to change for the better and get the sealing done ..
As described. Thank you.
After about a month of wait I finally got my tent. It arrived just 5 days before my planed trip. I bought a seam sealer in advanced to prepare it for a rainy weather we experience in Poland this summer. The tent looks like a quality item. All seams look well done and should last long time. I got extra footprint for but I think it’s not needed. I’ll probably use it when hiking on some rocky surface. For normal forest the bathtub floor should be fine. The sealing process was easy with the syringe but I still made lots of mess. I wish they did that in China but well, you can’t have everything.
la tenda è bella e funzionale, ma il fatto che sia una monotelo, fa si che si riempia di fastidiosa condensa.
Shipping time one month. Everything as mention on the add. I recommend this vender.
I am very happy with my purchase I recommend this store
Great tent, no delays in getting it shipped out and into my hands. Would recommend both the tent and the store.
Nice package. Took a long time to get so order and waith for 1-2month are normal in this Covid time.
Received the tent pretty fast, only took like 2 weeks. Haven’t used it yet but it looks to be good quality and everything was included that was described. Can’t wait to get out and use it. Note the tan color seems to be a tad darker than what it looks like in the picture...which I actually like. It might be lighter when it’s outside in the sun.
Delivered faster than expected. Very satisfied, all right.
Great little light-weight tent. Doesn't like wind too much, but I found a spot out of the wind and it was excellent. Not a lot of room if you're a bigger person, as you might rub the side and if condesnation is an issue you'd get wet. But for the weight, it's excellent! I used a stick I found on the trail for a pole as my pole hasn't arrived yet. The stick worked perfectly though! :)
Very nice tent and good quality overall! Lightweight and super compressible with compression bag (not included). Went through customs without any delay thx to good declaration.
Very good product for my bikepacking trip ! Similar to the lunar solo tent. I'm glad i took the foot print (very light) to protect my tent from the ground : the fabric look good but very thin. I also bought this pole : https://www.aliexpress.com/item/4000251711130.html?spm=a2g0s.90423188.8.131.52ff4c4dJ7PXFB
Amazing tent, especially for the price. Roomy and comfortable for 1 person. Had to seam seal it which wasn't too bad. Slept 1 night in 50F weather and no condensation inside.