We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Waoo, estoy muy feliz!!! Tardo exactamente 1 mes!! Y no solo eso, es de una calidad increíble!! El plato gira de maravilla, los que tenemos el plato de madera de Ikea (créanme deberían de probar este de metal) no es tan bueno, pero este de metal es más que súper!! Y no solo eso!! Trae boquillas de buena calidad (se lo que les digo) y también 2 mangas REUTILIZABLES!! son preciosas y 2 adaptadores de boquillas. Estoy más que feliz me gustaría subirles un video para decirles Ey!! Compren en este vendedor es genial!! Más feliz imposible.
I ordered two stands. Delivery is very fast, even surprised. While the supplies are corrugated, in a small hem. I don't know if it's good or bad. On one side the cake will not slip (but it is still on the substrate), with drugo there will be clogged cream (I think there will be no problems). Very many gifts!!! And confectionery nozzles, and envelopes, and adapters and spatula. Thank you very much. One big minus-the second stand is not suitable for work. The plate does not hold on the leg. The whole design is in half + it has torn the bottom apparently with nozzles for transportation. And one plate in perfect condition.
Super fast delivery-2 weeks in Naberezhnye Chelny. Very pleased with the delivery by courier to the door Of course, the box was badly crumpled, but everything is whole. The table's running smoothly. All accessories are in stock and also are intact. Bags are large-35 cm, very soft. To say that I'm happy is not to say anything. I'm happy like an elephant I recommend the store and the goods
The table came in a box wrapped in film, nozzles in a separate bag, spatula is also in a separate bag (forgot to take a picture). On the table leg there are small dents, but does not affect the functionality. The table is magnificent, it turns smoothly, which was needed. Highly recommend!