SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived quickly. Very beautiful, the fabric is pleasant, very satisfied with the dress.
The dress is just super. At a height of 167 cm, 55 kg, took L. Perfect fit. It's been a month. Thank you for the present.
Wonderful dress! For the autumn the most it! Fit in size. The height of 1.68 sleeves is not short. Delivery to the Nizhny Novgorod region-month!
Delivery is long. Sticks to the body, and so norms
Beautiful dress, on height 159 looks good! size s approached! The dress came a little more than two weeks! I took a summer option, but it's more for the Autumn Spring!
It seemed to me that the drawing without a pink shade, such coloring I did not like maybe the store is not to blame, I didn't look well. Keep in mind flowers with a pink shade!!!
Delivery is very fast, the dress is beautiful, with a size table is the same. Thank you store)
Good dress, quality, soft, the seams are even, but (!) the waist is almost under the breast on tall girls! I am 171. It upset, keep it in mind. Need a wide waist belt.
замовив 03.08. отримав 02.09. дружина дуже задоволена. Все супер!
Очень классное платье. Снаружи шифон достаточно хорошего качества. Внутри заказала с подкладкой утепленной - класс (тонкая, тёплая, похожа на коротенький мягкий ворс на основе). На рост 168 длина за колено, подкладка по колено, рукав отличной длинны. Швы ровные. Рекомендую
отличное платье. пришло дней за 8 до Красноярска
все по размеру, сшить аккуратно, доставка 2недели, размер 42-S заказали.
Тёплое платье на осень и зиму, покупкой довольна. Пришло за 2 недели
даже не знаю, что и сказать. вроде и красивое, сидит что-ли на мне не очень, поэтому такое странное впечатление. взяла S на талию 72 см, грудь 82 см, мало. в талии ужасно жмет, думаю, что не смогу носить, живот прям перетягивает - не комфортно. в груди тесно, визуально не видно, но по ощущениям - тесно, пришло за месяц на Сахалин, трек отслеживался
Dress bomb!!!! Quality is good, everything is exactly the size!! Order, will not lose
88-72-90 I took size M and it was all good, good fabric.
Dress as in the picture, the quality is excellent, I recommend
The dress is wonderful, the store sent quickly. The only thing, a little wrong with the size. On the parameters 88-67-92 it was necessary to take the size L, not M. Slightly narrow in the shoulders, in the area of the armpits (if all the buttons are fastened, very visible).
Cool dress, I order a second time, this time for my sister, the store as a gift to the dress sends a small plastic comb, the little thing is nice
Dress 1 in 1 as in the photo, good quality seams, fabric color and pattern quality. On the parameters 90-70-93 perfectly sat the size M (height 165), I watched the dimensional grid mostly on the shoulders, everything fits perfectly. To order attached a comb) it came very quickly, in about two weeks. In general, I strongly advise.