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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
Real customer reviews
17 reviews
100% of buyers enjoyed this product!
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Пришёл быстро, за 25 дней. Есть один кривоватый шовчик... Но не критично. Вполне достойная вещь.
Nagyon szép, olyan mint a képeken, egyedül a csatja kicsit szokatlan, de nem ront az értékén.
Perfect size, and very comfortable to wear
Bought it for my wife, She is very happy with quality and looks. on pictures it looks gray but in fact is dark gray or light black. Straps are basic without foam but confortable, side pocket is too small for 5.5" phone let alone bigger, but for keys or such is Ok. Inside is lined with silk like material and looks high quality. All in all would recommend product and store because of fast shipping. Regards
Color darker than photos. The lid is a little stiff. I hope it softens a little with use.
A good backpack, sewn qualitatively, all zippers work, looks durable. The store as a gift put the comb, thank you delivery fast, I recommend.
All OK. A little darker color than the picture
The backpack is very cool. The daughter is delighted. Came quickly, all the seams are well stitched. The store extended the gift-comb. Thank you! The only thing I thought was bigger. Took her daughter to school
Очень понравился рюкзак. До Беларуси доставка месяц. Рекомендую
That's great, just what I was looking for. Highly recommended
Its a bit darker than on the picture.
Producto como en las imágenes, llegó a buen tiempo a pesar de la Pandemia, luego agrego imágenes.
I ordered a backpack like this, already the second. Before that, I ordered Blue. Delivery in 2 weeks. Packing in bag. Autumn is a good backpack for both price and quality. I wear it with pleasure every day to work. Nothing breaks, does not get dirty. Ahead is a good large pocket, for travel, keys, cards of different. Inside, too, there is a pocket with a zipper and 2 pockets open, like for cream, tablets, napkins... On the sides there is also one small pocket. It is convenient to put headphones and a key, so that then do not search for a long time in the subsoil of the backpack. The back of the backpack does not sweat, the fabric is natural, cotton. The backpack itself is very obemny, a lot of things are placed. To the store as always, all 5 stars out of 5! Thanks for the delivery fast and quality. Later I'll buy another for my sister. Good luck to all!
תיק מעולה! קיבלתי מה שציפיתי
Рюкзак очень хороший, просто отличный, качественный. Пришел быстро.