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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Got it all good
Very good quality, it's a bit broad, but it was my fault for asking for a bigger size, next time I know what size to order. Thank you!
Hello!!! Goods received, all in integrity and safety, small puffs on the knee, there are no smells, on the leg sits tightly, has breathable fibers, I order the second option already, went about a month, the store is satisfied, the questions answer immediately,. The seller I advise everyone!!!!
He was late but thank you super
Took two sizes according to the table, M-ku and L-ku, on the upper girth of the leg 40-41 cm. Both hold normally, tight, the difference between them is minimal (externally, 0.5 cm long and width) and in general, not tangible on the leg. In the rest-everything is as in the description, the material is soft, dense, made qualitatively. Does not change, you can safely select the table, but I approached and the size is larger.
The order was turned. Thank you store!!! I order the second one. I like everything. Orders are happy!!!
Super knee pad, very nice material. Sits like a glove, picked up the size of what you need. On the upper edge are silicone strips, so as not to slide. In general, an excellent purchase.
Excellent quality. Carefully made. Soft and strong. Super! Recommend
Размерная сетка верная. Посылка пришла быстро, но не отслеживалась. Наколенники удобный, на ноге сидит хорошо, не сползает и не давит, прорезинин только верхний край. Продавцу спасибо, буду щакащывать еще.
Заказывали 1 шт, чтобы посмотреть помогает иль нет. первый день носки колено не болит, заболел голеностопа и под на колен ником жутко жарко. а так супер!!! главное внушение и самоутверждение. у нас такой в ордопедии стоит от 1600 до ......обморока. берите.
Быстрая доставка, подошло идеально, в подарок браслетик, очень довольна!!!! Спасибо!!!
Ordered 2 pieces at once. I thought the quality would be much worse, I expected thin rags. Was pleasantly surprised: the product is dense, soft, pleasant to the touch. The composition is unknown-no birok, no paper, but I think synthetics or prevails or completely. On the leg sit tight, but do not choke. Took the size L at weight 80, height 182. When running, I can not check-now August, heat + 30.
All Super delivery is excellent a little more than two weeks I order already the second first a little bit rastestelya but you can wear
very happy with these Great support and quick delivery excellent store thanks..
Good knee pads, on a full leg. Tracked all the way. From the inside there are silicone inserts, so as not to fall off the leg. I took at a discount for 360 p pair. There is a smell, but this is not a problem
Thank you, the order is executed, wrote out the second, I advise friends such an order. I liked it, I wear it with pleasure! The store always sends the goods quickly, but for some reason it goes somewhere for a long time, there is no it for a very long time, many steers have not yet come, I wait for them, and there are many goods in Karzin. I don't order them because I'm waiting for a lot of pasylock
Knee pads reached in a month. Very happy. Ordered for sports. It's super!
Excellent knee pads. The girl 11 years old size s sat well. Took riding a bike in the evening
The goods are still satisfied. The knee does not sweat, it is well fixed and feels normal. Delivery about a month and a half to the Stavropol territory. Most likely I will order another one. I will complement the review after testing in everyday and at training.
Excellent thing all as in the reviews and in the description, there is nothing to add. I'll still order, I have a sick knee joint shifted trauma with this thing is much lutschet leg feels, and on the leg almost does not feel that there is a harness. In general, I advise!