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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good Goods and the store of my mother liked it with the size guessed)))
Cool. To St. Petersburg, the parcel quickly arrived. on the knee sits well, but walking in them for a long time probably will not be very comfortable. For skis we will see in winter.
The goods are generally normal. But the quality failed.
The store quickly sent, but it seems quality leaves wanting better, let's see in operation
Knee good
Посылка пришла очень быстро. Все подошло. Качество на 5.
Good qulity. Seller respect!!!
It came to Peter 10 days earlier.
до Москвы 17дней/качество товара нормально...
Super recommends this store, taken size M for 1.62cm and 53kg. Perfect for me. Delivery 2 weeks
The size was taken 2XL for size 58 was small. And so вещ good
Knee pads description correspond, delivery for a month and a half, a little tight straps, but maybe it should be. Tomorrow at the cottage I'll try. to the store Thank you!!!
До Новосибирска шла посылка 1,5 месяца! Товар качественный, муж доволен! Продавцу спасиб! Рекомендую!!!
Delivery twenty-three days to Almaty. Mom is just happy, elastic bandages remember like a terrible dream. Good fortune. The dimensional grid coincides, took on it. Knee pads are quality, odorless. Product and store definitely recommend.
I do not think that it will last for a long time, but still for six months. He's holding his knee. who does not want to throw 1.5 k in our pharmacies then take here
Thank you very much for the quality goods and very fast delivery our gladly solved problem helps take who knee pain
Thank you for the fast delivery, they brought Days to Moscow for 10, the knee pad is just a miracle, after the accident, the knee hurts to bend, now on the steps at least on the 16th floor I will rise, took two sizes, I did not know what would fit, so if you put on a smaller size, then compresses stronger and does not hurt to walk at all, But it will not work for a long time, it will press hard, if you dress in size, you can walk longer, but high steps still problem to overcome, in any case, for a long time I would not wear them. Seller recommend
The knee is shorter than in the photo, the quality is good, the size has approached.
The knee is good only strongly press but over time I think it will stretch. the store has five points and more customers. thank you.