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Easy returns and refunds
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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When ordering, ensure that the size of the legs matches the size of the stool. This is good. With photos.
Super! Done with noise of lingering chairs. Fits perfectly!
Nice baby, very precise size
Yes, the size is right, now you don’t have to worry about the iron chair feet wearing tiles
The size is right, there is no sound after putting it on, the quality is great, the silicone is very thick
The size is right, put it on a chair, it doesn’t scratch the ground, there is no noise
The right size. Never worry about the harsh sound of the stool anymore
It feels cool after silence, very cool
It's very easy to use, and there is no harsh sound anymore when pulling the stool.
The quality is very good, there is no taste, don't worry about rubbing the table legs back and forth after a long time! Protect the floor too!
They 've arrived very quickly. They are what you describe, in my chairs they are perfect
It's come to Me in 20 days and it's very good
Easy to use, easy to use, too easy to use, recommended
Very good, the artifact, the sound is a lot smaller in an instant. I used to be wrapped in socks but there was still noise. Now there is almost no. It’s perfect and I need to buy it again.
After pressing on the leg of the chair, the visual effect is also very good, and there is basically no sound when moving the chair! ! !
Yes, easy to use
Things are really very good, very cost-effective, highly recommended
The size is just right and put on the stool leg. After putting it on, there is no sound at all, great! The shape of the floret is also very cute, it will not fall off after putting it on, the quality is also very good, and it feels very durable! Easy to use
This chair foot pad is really very practical, the size is right, the sliding chair no longer has a sound, it is completely silent, praise!
satisfaction