We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень быстрая доставка! Доставка в Украину 16 дней дней! Товар полностью соответствуют описанию и предыдущим комментариям о том, что крышка не на 100% притерта. Но, несмотря на это, вода при проливах не капает. Полное соответствие цена - качества. Никаких нареканий! Штампы мастера везде, где обычно должны быть (дно, крышка, ручка). Сделано аккуратно. Скорость нагрева-остывания соответсвует тому, что стенки не толстые. Упаковка отличная!
He paid the 22nd. The store is sociable, sent a parcel the next day. The parcel is well packed, came to Krasnoyarsk on November 7, quite quickly. The kettle is small and neat, asked the seller to send a volume of 150 with a covered lid and here without complaints. All would be nothing, but there is one hard minus: the photo clearly shows 9 holes, Karl. 9 holes that are not clogged, but instead of 9 their only 7 modest, draining is weak, the sieve is clogged (who has the position "for this money-norms" will say so, not norms, the drain should be fast and cool, which means, that the master did not quite honestly go to his work.
Well packed. Nice teapot for the price paid
В целом покупка соответствует ожиданиям. Максимальный объём 183 мл., при наливе из под крышки не течёт (гидрозатвор работает). Посылка прибыла очень быстро, до Москвы доставка заняла всего неделю. К чайнику прилагается книжка с историей создания производства и разнообразием выпускаемой продукции.
very nice,perfect quality
The kettle came very quickly, packed very well, looks very cute, only small, just one small mug.
Thought it would be better. Thin walls, the pattern is scratched carelessly, the cover flows
Great item. Little smal water exit.
Якість чайнику без зауважень, упаковка хороша, якщо треба маленький чайник для одної людини то раджу...
Very lovely teapot! Super happy
Thank you for your feedback, looking forward to serve you again!