We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product. The quality is excellent. The store's service is disgusting. I can't get in touch. It ignores requests to extend the delivery period. Communication started only after the dispute was opened. It seems that there was no original dispatch. And the product was sent by courier after the dispute was opened.
Все хорошо. Доставка до квартиры СДЭКом
The bag is comfortable sewn qualitatively into the mat mat. Thank you so much to the store
Description corresponds, like norms. As a gift put a branded mouse pad
Советую обратить внимание на габариты. Рюкзак узковат. При ходьбе бегунки (собачки) побрякивают. Может имеет смысл брать вариант с замком.
On the pictures is better than in reality, on the jump place is not enough, but the laptop with all the good
A bit narrow but comfortable and nice looking. Quality seems very good, but time will tell.
Спасибо за быструю доставку и качественный товар.
Ordered 01.11, the courier brought 05.11. The quality is excellent-good material, the threads do not hang, sewn neatly. The size is big enough. Feedback on the sock will be added later.
The backpack is well made, the back is semi-rigid, many convenient compartments. On the front side there is Zamyatin I hope not marriage. Delivery was a plus, the store wrote that in Russia it is not possible from China. As a result, he drove almost a month from the promised gift to the basket of compensation of the mouse pad
Отличный рюкзак, рекомендую
the item is very crushed, it is difficult to bring it back to the condition shown in the pictures. Anyway it seems to be very good
Товар полностью соответствует описанию, качество хорошее.