We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful backpack. The quality is very good. For the city looks very stylish. I recommend all the goods and the store. I came to Novosibirsk for 5 days.
The backpack is very good. I am very satisfied lest. I will give the backpack the full 5 star. Unfortunately, the store no single worthy. Although the backpack is so good, I would still never again at this seller. He should be worrying about service and customer handling.
Excellent backpack, I recommend!
I use a backpack for about 3 weeks. While there are no complaints, the courier brought to the house. Was in the transport bag. The backpack is roomy in a 15-inch laptop. A couple of times fell under the rain of different degrees of intensity, the contents remained dry.
Super fast delivery!!! Excellent!
Thank you to the store for a very high-quality product and its prompt departure. I liked the backpack very much! Seller recommend.
Better then expected
it arrived very quick
Good quality. Not so many pockets.
A beautiful and comfortable backpack. Reliability has not yet tested, but if something happens, I'll add a review
The backpack corresponds to the description, but the locks are uncomfortable and seem unreliable, which is very offensive for a backpack of such a price.
Très beau sac et de bonne qualité. A part que la livraison a pris plus de temps que prévu. l'article a été envoyé depuis la Chine au lieu de l'Espagne pour réputure de stock. Le vendeur était communicatif là dessus. il a même offert un petit cadeau avec. je recommande.
Заказал и не пожалел,рюкзак супер.Полностью соответствует заявленному.Сшит качественно и материал хороший.Своих денег конечно стоит,даже больше.Покупкой очень доволен.Спасибо вам огромное.
Excellent monolithic backpack. Very high quality sewn.
Delivery to Samara in the area of the week. In the parcel there was a gift from the store-a mouse pad. I liked the portfolio, I 've been wearing it for about a month or a half, there are no traces of wear.