We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
received the product we ordered . long shiping time , but we knew it takes time . we are satisfied .
Good store, product came as described ! Very NICE !!
It takes only 2 weeks to ship to the US. The quality of the leather (soft,thick) is great! Shoes are true to the size.
Arrived within 10 days, top quality measure good suitable learning shoes 37. מאד satisfied!!!
Very good quality!!! :) :) :) Fully corresponds to the description!!! :) :) :) In the comments they wrote that they are small-go one to one, as in the size table! :) :) :) Delivery to Peter for 2 weeks :) :) :)
All just gorgeous! five stars! I advise this store !!!
Very fast delivery, quality at altitude-the dancer liked. Recommend!
Seller was great! especially on communication! The product came really fast and looks exactly like the pictures
Amazing! This was my first order. Insanely happy! Excellent store and sociable. I advise the seller! Thank you very much.
looks exactly like the picture and was a perfect fit! Happy customer! Also came in good time
As always-the quality is super. I recommend it to everyone. Delivery via Pyaterochka for 11 days
the quality is super! for my money the goods surpassed themselves!!!! I advise you!
Excellent!!!!! Like on the picture!!! Ideal for presents!!!!!!!!!!!! THANKS!!!!
Very good product, poor communication with the store. Costed me additional usd40. Shame!
Boots are excellent. Size fits. Soft, comfortable. The parcel came quickly. Socks away as a gift. Thank you!
Very good quality. I am ordering this model already few times. Recommended !