We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The backpack is excellent! For short comments just right! Quality at altitude! I recommend both the store and the goods!
Backpack arrived in time, super quality, I am very satified.
Fast delivery backpack cool
Backpack liked, looks great, material, seams and straps quality. Lightning looks flimsy, but there were no problems with them yet, let's see how they will work. Pockets are many, but they are all big, there are not enough small pockets for small things. Expandable compartment in general without pockets. But significantly increases the backpack, my old backpack completely fit into it. I'm happy with the purchase, I recommend.
Good looking, lots of slot and space ... 1 bag for all stuffs :)
Great backpack. Definitely worth your money. The quality of all materials is decent. I recommend to buy. Delivery to the RB for more than a month, but two weeks went on the territory of the RB
Seller's comms. and product are super on-point. This is a great bag for day trips for business, where a change of clothes and/or electronics [accessories] would be necessary (refer to the photos). Most pockets/sections are bigger; smaller compartments are not necessarily the strong-suit of this bag. Loving the selection of Mark Ryden more generally speaking as well, and I'm looking forward to future purchases with the store.
I don't think I'm worth my money.
Quality and solid which was quickly delivered!
Super, all as described
This is the forth bag I have ordered from Mark Ryden and the reason is simple. Great bag. Great quality with lots of little extras. If you thinking of buying one of these then do so. Wait till a sale because you do get a little off the normal price. But the interior and exterior are really good quality. Oh, there is nothing wrong with the other three, I just get them as gifts and they are greatly received.
Excellent product, however, I paid an outrageous delivery fee! my fault.
Nice good quality backpack/travel case.