We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly, not yet, but it came all though for a long time but within a reasonable
Shipped 2 days after order. Arrived 10 days later to Colombia. This sleeping is beautifully light, compact and well made. However I wouldn't be too confident on temperature ratings. Keep in mind although I consider myself a cold sleeper, the things I had to to do to to be at 10°C *comfortably* were a little too much. I camped at 3,000m, in the tropic; used lanshan 2 +footprint, slept 2 people, used naturehike 8cm thick inflatable pad + blue mylard sleeping mat (total R value about 3), Aegismax thermolite TL8L liner, polar tec base layer, 2 fleece layers, wool thick socks and hat. And with ALL that, I got to sleep at 11°C *comfortably* warm. So, going with just a regular mat and a base layer may not be enough as I originally expected. Despite all that, still a beautiful product for the tropics or warmer seasons. For colder sleepers like me I'd suggest a heavier model with more fill power. Regardless, always go with the L size. Male, 185cm, 70kg Product and store fully recommended.
Moje najlepsze zakupy na Aliexpress. Paczkę otrzymałem po 8 dniach od zamówienia. Towar w 100% zgodny z opisem. Polecam.
Arrived very fast, it is exactly as described. Compacts down very small and is light weight. Haven't tried it out yet, excited to though.
доставка менше місяця, реально легкохідний варіант, побачена різниця між ним і таким же по темп. режимом синтетичним вражає. яка якість час покаже.
Nano 1 is very nice, supersmall and light when packed. Slept in a tent in 8 deg. celsius only with a t-shirt on without any discomfort.
Delivered to France in 2 weeks, respected size and weight, the compression bag makes its use very well. More than testing it in condition.
great satisfaction, super quality for a great price
Быстрая доставка. Мешок большой - можно залезть с головой. В районе груди теплые швы. Описание товара точное. Качество спальника хорошее.
Product: Nano seems according to description. However, rather tight on shoulders. Size M : 180*78. If you like to have more room, bigger size might be better. I have not tested in camping yet, so cannot confirm the comfort zone.