SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect size, nice fabric and beautiful finishes. I recommend!
Beautiful dress
Well done! They waited not very long, it is clear that the difficulties at this time. Put a gift even, earrings-birds and something else, most likely a coupon. Thank you!
Super!!! As in the photo!
It's perfect! Honestly!))) even I forget to shoot, when I measure!)))) the picture corresponds, the figure fits well. The fabric is thin synthetics, but soft and pleasant, although it is electrified. Size M corresponds to the size grid. On height 157-closes the knee
Waaaal good quality beautiful dress accurate size sawn neatly. Thank you i strongly recommend
A good dress, measured with a lower skirt. The dimensional grid corresponds. Usually I wear the size S, I ordered M, just what I need. As a gift put a rubber band for hair, very cute. Thank you store. Prosperity to you and all the good.
Fast delivery to Mo. I recommend this store.
A little bolshivat, but overall everything is fine
I love the material. it is wonderful for these hot summer days.
Платье понравилось, мои размеры 91-72-94, ткань конечно тонковатая, но с под'юбником нормально.
Super fast delivery. To Mo 12 days. The dresses are very beautiful. They look good. The size 44 fit size m. As a gift, the store put an elastic band for hair. It's nice. I recommend this seller.
Arrived after long standby. .. X covid19 problem.. Very cute
The dress exactly corresponds to the description, light, pleasant to the body synthetics. Arrived quickly, for 2 weeks in the Russian Federation Lipetsk. Read reviews, looked sizes, advice: take what always, since I took M in all parameters as written, but it turned out that you need a smaller size, because the material stretches, and the forms do not lie down if not its size. My parameters are height 163 cm, chest 88, waist 70, hips 100, and the size of M was great for size. I'm happy with the purchase, despite the error in size.
The dress is delicious, fast delivery. The height of 156 is long, up to the middle of the shin.
The goods came intact and safe
The dress is beautiful. They are a little bigger than the size chart says. According to the photos, I was expecting a round skirt, but the skirt is only less than a semicircular one, but that's ok.
Thank you all OK, the sizes are just right. Everything corresponds to the description. Quality is good.
Great dress. Very beautiful in view. Sewing is great, the noise is smooth, the threads are not stuck. I recommend this item for purchase.