SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful summer dress and suitable price
Not the first order in this store. Everything corresponds to the description: both size and color. OG 105-the village is perfect. I recommend the goods and the store. Thanks for the wonderful service and fast delivery. Health and good luck.
article conforme et bien fini, envoi rapide, vendeur très gentil, toujours une petite attention dans le paquet, emballage très soigné , j 'attend avec impatience la nouvelle collection, merci
в Латвию за 3 недели. приятное шёлковое платишко. на мой рост 158см талия на месте
Beautifull dress, great colours.
Excellent summer dress, thin, not translucent, pleasant silky fabric. The size fits.
this is a very nice dress, very nice colours, amazing material is soft and flowy look really good, size fits perfect, a bit short above knees i was expecting over knee but its fine
chegou em um mês! veio bem acondicionado. igual à descrição. é a minha segunda compra e recomendo este vendedor!
отличное платье, всё по размеру, качество классное
Доставка быстрая! Платье тонкая синтетика, к телу приятная, талия немного высоковато! Рост 164 до колена
Excellent thank you very much I am very happy with my order
A wonderful, very beautiful dress. The Russian size is 48. I'm a little short. Отдала girlfriend.
Pleasant fabric, looks very good! At 44 size took S. Slightly overstated waist, but with a belt is not very noticeable.
The product corresponds to the photo and description of the store. Size s approached the parameters 80-60-88, at a height of 162 slightly below the knee. Synthetic fabric, but thin and pleasant to the body. Rubber as a gift
I received the package today. It took so long but i am happy and satisfied with the product.
The dress is good cute light but slightly disappointed that the belt is higher than expected to be waist
The dress is beautiful, light, the color is bright, as in the picture. Size L on the parameters 90-75-95 approached well, a little wide in the waist, but with a belt looks great. Shipping fast. Thank you store.
Exactly as shown size XXL this dark blue with small pink, light blue and yellow flowers and dark green leaves print dress was received 45 days after order was placed. A decorative black 4cm wide 160cm long faux satin polyester sash belt is included. The very thin bed-sheet-like faux satin material is 65% polyester 35% cotton and feels smooth and silky. Very comfortable with 20cm across jewel neck. Looks fabulous with a short tutu. The measurements laid flat are about 100cm length, 106 bust, 90cm waist, 245cm hem quarter-circle skirt with a back zipper that opens 44cm. The waist is at 38cm down from the top. An elastic with bow hair-tie was included in the package with two other dresses ordered.