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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Nasbaba (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://nasbaba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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Super simple. No smell. Packing is good. And super fast. 12 days to Moscow!
Jazz is just a miracle; beautiful, comfortable, the size table is accurate, of course, as usual, + 0, 5 sizes per its 24,5 cm in length and 11 cm in width. I recommend, undoubtedly
Cool jazz for your money! On the foot of 22,5 cm size 4.5 came up perfectly, not for growth, but does not press! The order came in 14 days!!!!
Jazz Super! The quality is excellent. Delivery fast! Very satisfied with the order.
Very good quality. Correspond to the description. But the dimensional grid does not match. Ordered 7 Size and came 7 size, the size table indicates 25 cm. In reality, the insole is 25,5 cm. Slightly larger. Otherwise, everything is fine. Fast shipment and delivery, track tracked. +++++++++
In appearance, very not bad jazz. The goods were delivered to the cell of the post office, to Kazan within 2 weeks. Slightly lost with the size, but not critical. His 37, took 6, he turned out to be 38.
Good sneakers, as in the photo, there are small jambs, but at such a price is not scary. She took her daughter to the dance. Let's check how they will be in the sock
Nice pair of sneakers. Good quality, good finish. Perfect size. Perfect packing. Delivery without problem by private parcel (France). Ordered on 03/10/2020, received on 17/10/2020.
nice, comfortable, very fast delivery to LT
They came to новороссийск very quickly, in 12 days. Correspond to the description, the size is suitable, very comfortable, soft, the foot stretches well! Recommend!
Quickly sent, delivery at altitude. thanks to the product.
Cool sneakers for dancing. Comfortable, the sole bends. At its 38R. Took 7 sat perfectly. Fast delivery, thank you to the store.
Excellent shoes for dancing, noticed that sole is not rubbed it is able to slid a bit as it is needed when dancing. The shoes is very light and flexible. Unfortunately I ordered 7.5 size is too big. I used to wear US size 7, I should order this shoe size 6 or 6.5.
Buty super, rozmiar zgadza się z opisem. Dziękuję.
Description exact. The size corresponds to the table. Delivered to St. Petersburg in 8 days. Light, neat, cute. Recommend.
한사이즈 작게 시켜야해요
Very cool dancers! I order the second time. But this time went 1,5 months ((
We take regularly, as the legs of the daughter grow. The quality is excellent, there is no stink. Quickly sends the store, the packing is decent, the shoes come not crumpled.
Excellent! easy, made demolition, size fits, wonderful! thanks to the store sincerely and to new purchases!
Great Jazz! I'll order more. Before the SPB reached for quite a long time, more than a month, but I think it's connected with the virus. Size 7 perfectly approached the Russian 38 size.